Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Local Delivery
We are pleased to offer same day and next day delivery to all towns within a 25-mile radius of our stores in Chatteris (PE16 6TG) and Craven Arms (SY7 8NU), based on availability. Our local delivery service ensures that your home appliances reach you quickly and safely. If you are located within these areas, you can enjoy prompt and convenient delivery directly to your doorstep.
Here is a list of towns and their corresponding postcode prefixes within 25 miles of our store in Chatteris (PE16 6TG):
- Chatteris - PE16
- March - PE15
- Ely - CB6, CB7
- St Ives - PE27
- Huntingdon - PE28, PE29
- Wisbech - PE13, PE14
- St Neots - PE19
- Downham Market - PE38
- Newmarket - CB8
- Cambridge - CB1, CB2, CB3, CB4, CB5, CB22, CB23, CB24
- Peterborough - PE1, PE2, PE3, PE4, PE5, PE6, PE7
- Godmanchester - PE29
- Soham - CB7
- Littleport - CB6
- Cottenham - CB24
- Haddenham - CB6
- Ramsey - PE26
- Warboys - PE28
- Somersham - PE28
- Whittlesey - PE7
- Sawtry - PE28
- Swavesey - CB24
- Fenstanton - PE28
- Papworth Everard - CB23
- Little Downham - CB6
- Willingham - CB24
- Burwell - CB25
- Fordham - CB7
- Over - CB24
- Bluntisham - PE28
- Earith - PE28
- Hilton - PE28
Here is a list of towns and their corresponding postcode prefixes within 25 miles of our store in Craven Arms (SY7 8NU):
- Craven Arms - SY7
- Ludlow - SY8
- Church Stretton - SY6
- Leominster - HR6
- Knighton - LD7
- Bishops Castle - SY9
- Tenbury Wells - WR15
- Presteigne - LD8
- Clun - SY7
- Much Wenlock - TF13
- Broseley - TF12
- Bridgnorth - WV16
- Cleobury Mortimer - DY14
- Montgomery - SY15
- Welshpool - SY21
- Minsterley - SY5
- Dorrington - SY5
- Bucknell - SY7
- Leintwardine - SY7
- Clee Hill - SY8
- Ditton Priors - WV16
- Alveley - WV15
- Aston on Clun - SY7
- Lydbury North - SY7
- Clunbury - SY7
- Richards Castle - SY8
- Hope Bowdler - SY6
- Munslow - SY7
- Rushbury - SY6
- Edgton - SY7
Shipping Restrictions
Certain products may have restrictions due to their size, weight, or regulatory considerations. We will inform you if any items in your order are subject to such restrictions.